Why Oh Why is BT customer service so poor???? I live in an area that is BT infinity enabled. The streets either side of me have it but our street does not. If I do the line checker it says BT infinity is not enabled in your area (I must live on a paralell universe) and is not planned please register your interest for updates. Why is there not a way of finding out why you cannot get it and if you ever are going to get it !!!
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N
Phone number doesnt mention fibre, postcode says yes..... BT still say no. Wonder if a new number would help