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Distinguished Sage
Distinguished Sage
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Message 1 of 3

BT Customer Services to return to UK

Bt have promised to bring back customer services to the UK - 80% calls to be answered in UK by end of 2016

 

http://home.bt.com/news/bt-life/bt-promises-to-bring-back-customer-service-to-uk-contact-centres-113...



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Distinguished Guru
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Message 2 of 3

Re: BT Customer Services to return to UK

See also http://www.aol.co.uk/news/2015/09/18/bt-in-pledge-to-bring-customer-call-services-back-to-uk/

 

There's an interesting line in the AOL version:

"Our offshore partners have provided a good level of service for our customers and we will still have offshore partners to help us to deliver various campaigns and services."

 

Actually, I think BT long ago realised that they provide a lousy level of service for customers, but they now think that they are losing too many customers because of the poor support.

 

It's a pure cost trade-off - how much money can you save on customer services before you start losing too many paying customers.

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Beginner
390 Views
Message 3 of 3

Re: BT Customer Services to return to UK

Good to see jobs coming back to the UK.

 

 

Regards

Dave

 

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