BT Customers Be Aware

[carolwaites]

If you are moving into a new build like by myself it will take you 12 weeks to get the broadband installed then another week for to be connected.

I will update if longer or not.

[carolwaites]

BT cant give a completion date either .

[imjolly]

the installation in your new development is nothing to do with BT Retail  This sis something you need to take up with your developer who in turn need to contact openreach

you could try this  https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do

[carolwaites]

I have spoken to Openreach and they said escalations need to be done by BT,

[carolwaites]

Spoke to BT again, they have no update for me. We are still looking at next year.

I spoke to someone on my estate, they are still waiting and have been wait three months. 

[imjolly]

have you taken up your problem with the site developer who is the person to liase with openreach about getting cables installed to the homes  there is nothing BT Retail or any ISP can do about cable/cabinet installations

[Vince007]

We bought a new build at the end of September, and the developer had already arranged for all the BT cabling to be installed (underground) along with mains socket and extensions. Our phone and broadband went live 4 days after we moved in.

[imjolly]

@Vince007  That is what you would expect to happen but obviously @carolwaites developer has not done his job and leased with openreach to get the cabling installed to the new homes. 

@carolwaites And other homeowners need to get the developer to sort it out