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gg30340
Distinguished Sage
Distinguished Sage
1,676 Views
Message 11 of 19

Re: BT DNS Servers issue

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What operating systems are you using and what antivirus are you using?

 

When you set to "obtain automatically", can you try switching off your antivirus, restart your computer and assuming the antivirus is still off, see if the "obtain automatically" is still selected.

 

Remember to turn on your antivirus after checking.

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capnkeith
Beginner
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Message 12 of 19

Re: BT DNS Servers issue

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To IHCameron

 

Have a look in your Programs folder for something like DNSunlocker and uninstall it. I think BT NetProtect had an update this morning, this afternoon it had found a Potentially Unwanted Program (DNS Unlocker). I deleted it and it all went back to normal. I didn't even have to reset it!!

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gg30340
Distinguished Sage
Distinguished Sage
1,660 Views
Message 13 of 19

Re: BT DNS Servers issue

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If you do have DNSunlocker on your computer you obviously will need to fully uninstall and clear it.

 

After running your updated antivirus scanner I would suggest a full scan with Malwarebytes free scanner and after that has completed use ADWcleaner, it will find anything the Malwarbytes misses.

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ihcameron
Aspiring Contributor
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Message 14 of 19

Re: BT DNS Servers issue

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That's fixed it - brilliant 

 

Thanks

 

Ian

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StuartTMDavis
Beginner
1,483 Views
Message 15 of 19

Re: BT DNS Servers issue

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@gg30340, many thanks for this. I have been having the same, very annoying problem and your solution of uninstalling DNSUnlocker worked immediately. Much appreciated

 

Do you know how it got on there in the first place, is it malware?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 16 of 19

Re: BT DNS Servers issue

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Its malware, and its one of the things that BT Protect is there for, to stop you being diverted to fake sites who want to steal your identity/money.

 

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 17 of 19

Re: BT DNS Servers issue

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As has been said, it is malware. It has probably been installed on your computer if you have recently installed something that you thought was safe. DNSunlocker was probably hidden amongst the install instructions.

 

Most folk just click to agree to everything rather than looking to see what they are actually installing or it may have been if you have clicked on a link in a dodgy email or website and that has caused the install.

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idlea
Beginner
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Message 18 of 19

Re: BT DNS Servers issue

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SCAM ?? I WAS OFFERED A PREMIUM SERVICE TO FIX A PROBLEM CAUSED BY BT.

 

MY SETTINGS HAVE NOT CHANGED.

 

I DO NOT USE PARENTAL CONTROLS

 

THERE ARE NO CHILDREN AT THE PREMISES.

 

I USE OPEN DNS

 

REBOOTED THE ROUTER CHANGED 1ST OPTION TO GOOGLE DNS 8.8.8.8 PROBLEM GONE.

 

DISAPPOINTED IN BT

 

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daifromwales
Beginner
1,079 Views
Message 19 of 19

Re: BT DNS Servers issue

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In my case I could not access sites I used regularly. Using crude Amazon Silk browser. Solved so far by typing full address http://www.xxxxx.org and then it opened fine.

Simple.

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