BT Decor 2200 incoming ringer call set to high but only ringing quietly

[Calendar44-56]

Hi, I have a BT Decor 2200 set for high ring for incoming calls.  It has suddenly gone very quiet and not the ring I had chosen. I changed batteries but the same problem. I thought maybe the phone so purchased a new one. Set to high ring but very quiet again.

My phone provider is Virgin and they say the line is ok.

Any ideas please. I now cannot hear the phone unless I am in the same room.

[Keith_Beddoe]

Welcome to this user forum.

This is a BT Retail forum. You will need to contact Virgin Media so they can check their exchange equipment as it may be putting out a weak ringing current, which they would not see as a line fault. They have their own network  and terminal equipment, which does not involve BT Retail or Openreach. They will have to send someone to your house to investigate.

Thanks

[Calendar44-56 · Accepted solution]

Thank you.  Will go back to them again.

[Von55]

Hi can you tell me where the ringer settings are?

[Von55]

It was fine I just don't know where the ringer settings are

[Calendar44-56]

Hi they are in the menu. Once I reach that option in the menu I can select the level I want, it gives me a test ring and I then confirm.

What I cannot understand is the test is very loud but when it rings on an incoming call it is very quiet.

thank you