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istvangt
Beginner

on ‎08-02-2021 20h41

746 Views
Message 1 of 2

BT Disc- another (un)happy customer

So I have the new hub and a disc now for more than 10 days and this is the second time I cant connect to the wifi or I have 2-9Mbit in the disc. 
I am a BT customer for more than 3 yrs and I was happy that's why I did not change supplier, but this is very disappointing. 
I don't want to restart it and reset it every week. 

 

 

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1 REPLY 1
Les-Gibson
Guru

on ‎08-02-2021 21h49

733 Views
Message 2 of 2

Re: BT Disc- another (un)happy customer

Have you turned off Smart Setup What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

Also go into the hub Advanced Settings, Wireless and make sure it's in mode 1

If that doesn't clear it then do a factory reset on the hub but be advised that you will have to repeat the above when it restarts

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