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Simon046
Aspiring Contributor
618 Views
Message 11 of 41

Re: BT Driving people to the edge?

Sky are no better than BT.
MarkD The mod has said he will try and help and I will let him do that and let you guys know how it goes.

Just remember what ever company you take, your going to be getting the lowest paid possible person who really has no reasson to care telling you anything to get to the next call so their call stats and metrics look good.

All managers want is stats and metrics, as they chase the mythical numbers that dont mean anything, it's no longer about service but the numbers.
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Distinguished Expert
616 Views
Message 12 of 41

Re: BT Driving people to the edge?

Did you move to Sky fibre?
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Simon046
Aspiring Contributor
608 Views
Message 13 of 41

Re: BT Driving people to the edge?

I am on Sky Adsl2, In my Area there is a known overload of the Sky network and why I wish to change provider.
While I know support may be no better I had hopped I could move past the order stage without loosing sleep 😉
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Distinguished Expert
606 Views
Message 14 of 41

Re: BT Driving people to the edge?

Makes sense. It should be easy to switch as long as FTTC is available to you. You can check if it is at your Address by using the Address checker (NOT the Postcode checker) here http://www.dslchecker.bt.com/adsl/ADSLChecker.addressOutput

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Mackson
Contributor
572 Views
Message 15 of 41

Re: BT Driving people to the edge?

Got a reply - a engineer hasnt been out but is expected to be out tomorrow (sat) so ive got to wait till monday !!! no surprise i guess

 

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Distinguished Expert
569 Views
Message 16 of 41

Re: BT Driving people to the edge?

You don't know whether to laugh or cry
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crazyal
Aspiring Contributor
503 Views
Message 17 of 41

Re: BT Driving people to the edge?

Will keep watching this thread for a happy ending - I too went through a similar Hell as you Mackson, but for a much shorter period of time. I had a nightmare with the call centres too.

 

The lady I spoke to had a voice pitch that was so high, the glassware in my house seemed to vibrate.

 

She was in her own way I'm sure trying to help, but due to the pitch of voice and she kept repeating a lot of things over and over again. I think they read from some sort of huge script or perhaps an A0-sized flow diagram - who knows?!

 

Frankly I don't care where a call centre is located as long as I get the help I need and I can fully understand what I am being told.

 

 

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Simon046
Aspiring Contributor
444 Views
Message 18 of 41

Re: BT Driving people to the edge?

Just a little thread bump as I haven't heard from BT or MarcD still.

Thanks
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Distinguished Sage
421 Views
Message 19 of 41

Re: BT Driving people to the edge?

the mods can take up to 3 working days (not including weekends )before you get a personal reply
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joeyblgs
Aspiring Expert
416 Views
Message 20 of 41

Re: BT Driving people to the edge?


@Simon046 wrote:
Just a little thread bump as I haven't heard from BT or MarcD still.

Thanks

DavidM was looking into a problem for me...I haven't heard from him since, that was nearly 7 weeks agoSmiley Surprised

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