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Well anyone can guess what the problem is, but only the OP knows for sure. If he's trying to order FTTP then he must order Infinity 160. AS this doesn't sound like what he's trying to order I can only imagine he's not in a FTTP area.
Of course a postcode would allow this to be verified, but the OP chose not to answer that simple request, or any other for that matter.
What he hopes to gain from posting here remains a mystery. He certainly doesn't want to inform anybody else what is going on, even though it may benefit them.
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