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JeremyDP
Beginner
675 Views
Message 1 of 8

BT Email Sub-account accidental deletion

Hi,

 

I am new to this forum - but really need some help.....

i accidentally deleted one of the sub-accounts off my e-mail that was used all the time, as I misread the name and deleted the wrong address.

is there any way to get this address reinstated ?

 

Many thanks

Jeremy

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7 REPLIES 7
gg30340
Distinguished Sage
Distinguished Sage
666 Views
Message 2 of 8

Re: BT Email Sub-account accidental deletion

If you log onto your MyBT the account may still be there in a "suspended" state.

 

Have a look at this link it will give you an idea of how to restore it.

 

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-mail-address-been-deleted%3F

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JeremyDP
Beginner
657 Views
Message 3 of 8

Re: BT Email Sub-account accidental deletion

Hi,

 

When I go into this is says I am not using any of my addresses ?

 

Thanks

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JeremyDP
Beginner
656 Views
Message 4 of 8

Re: BT Email Sub-account accidental deletion

I am on Premium Mail

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gg30340
Distinguished Sage
Distinguished Sage
644 Views
Message 5 of 8

Re: BT Email Sub-account accidental deletion

Just to clarify, it is an email account you have deleted and not just a contacts email address?

 

If you are a BT Premium email account holder you should contact the Premium email team to see if they can help

 

Live Chat

 

As an aside, if you are a BT Broadband customer you should ask to have your Premium email accounts associated with your BT Broadband account and this would have stopped the need to pay for it.

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JeremyDP
Beginner
620 Views
Message 6 of 8

Re: BT Email Sub-account accidental deletion

It is a Sub Account of my master e-mail address.

I have tried to get them to associate with my Broadband without sucess......


Thanks

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gg30340
Distinguished Sage
Distinguished Sage
613 Views
Message 7 of 8

Re: BT Email Sub-account accidental deletion

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.


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PaddyB
Moderator
Moderator
601 Views
Message 8 of 8

Re: BT Email Sub-account accidental deletion

Hi @JeremyDP,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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