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Beginner
3,937 Views
Message 11 of 139

Re: BT Email bounce backs

Hi I'm also trying to send an email to a client on btinternet.com but I get the message

 

SMTP error from remote server in greeting:
host: mx.bt.lon5.cpcloud.co.uk:
rgin02.bt.ext.cpcloud.co.uk Service not available - access denied

 

Can BT also update the service status page, so I know when to resume communication

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Highlighted
Expert
3,924 Views
Message 12 of 139

Re: BT Email bounce backs

I've escalated this by submitting a complaint. I had a phone call this morning but, of course, the problem couldn't be replicated. The random nature of the issue! I suggest others do the same so BT start to take this issue seriously. Moderators do you listen in and can you escalate this issue?

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Moderator
Moderator
3,917 Views
Message 13 of 139

Re: BT Email bounce backs

Hi guys,

 

Thanks all for posting. Sorry you're getting bounce back emails. Can you take a look at Messages sent from Outlook not being received as mentioned by VLT and let me know if the issue applies here.

 

Cheers

 

David

 

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Highlighted
Expert
3,910 Views
Message 14 of 139

Re: BT Email bounce backs

That's not the problem. It is messages sent from everywhere and everyone on a variety of emailers to my BTinternet.com addresses. Randomly they fail to arrive in my inbox and the sender gets a bounce back message of the form:

 

"xxxxxxxxxx@btinternet.com":

SMTP error from remote server in greeting:

host: mx.bt.lon5.cpcloud.co.uk:

rgin03.bt.ext.cpcloud.co.uk Service not available - access denied

 

I repeat this appears to be random. I sent 5 emails to my self yesterday in quick succession, two got through and three got a bounce back similar to the one shown (the rgin03 seems to vary). Could this be some kind of extra junk mail filter?

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Expert
3,900 Views
Message 15 of 139

Re: BT Email bounce backs

It might also relate to a redirect but I can't see why. I've had a redirect from a domain I own, hosted by 1&1, that allows my email addresses to take the form of a****@b******.me.uk which has worked well since I've used BTinternet.com addresses (at least 7 years). All that happens is that my email goes via a 1&1 server where it is redirected (it isn't held on these servers) to BTinternet.com. Others using the same domain, but not with BT, aren't getting the problem.

 

Could the BT Mail server treat 1&1 mail as junk?  If so why has a change been made?

 

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Distinguished Sage
Distinguished Sage
3,896 Views
Message 16 of 139

Re: BT Email bounce backs

Not a re-direct, but a direct mail from my 1&1 domain to my btinternet address works fine.

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Highlighted
Expert
3,893 Views
Message 17 of 139

Re: BT Email bounce backs

It's a BT problem not 1&1's. I think that's what you've confirmed.
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Highlighted
Distinguished Sage
Distinguished Sage
3,890 Views
Message 18 of 139

Re: BT Email bounce backs

I think all it has confirmed is that BT servers don't regard ALL 1&1 mail as junk.

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Highlighted
Expert
3,887 Views
Message 19 of 139

Re: BT Email bounce backs

Clearly not since my emails are randomly bounced. Some work some don't.
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Highlighted
Contributor
3,871 Views
Message 20 of 139

Re: BT Email bounce backs

It shouldn't be necessary to replicate the issue as they should be able to see the bounce reason in the bounce message. Not sure that the person you spoke with had an appropriate grasp & knowledge level.
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