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peteyt
Aspiring Contributor
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Message 1 of 5

BT Email not loading on Chrome Browser

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I have not been able to get BT email to work on both Chrome and Internet Explorer so phoned BT and they fixed it remotley to work on internet explorer including adding the website into the compatibility view area on IE.

 

However they told me the reason it didn't work in Chrome is it wasn't secure enough and that both Chrome and Firefox are insecure as apposed to Internet Explorer. If anything Internet Explorer is probably one of the most insecure browsers out of the lot so I can't understand why the email won't load via Chrome considering it is one of the most popular browsers. I don't get anything, just a white blank page.

 

Thanks

Peter

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4 REPLIES 4
john46
Distinguished Sage
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Message 2 of 5

Re: BT Email not loading on Chrome Browser

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I cannot understand why you are having a problem with chrome as it seems to overcome most issues with BT Mail
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jac_95
Guru
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Message 3 of 5

Re: BT Email not loading on Chrome Browser

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Hi peteyt

 

are you a newish BT Retail broadband customer (if you are then you maybe on the new BT Mail), if your an existing customer you will still be on the BTYahoo mail system and platform.

 

You can check by going to: http://diagnostics.bt.com/login/?workflow=EmailChecker

 

I have just logged into my BT (yahoo) webmail sucessfully on Chrome, so shouldn;t be an issue.

 

Have you tried deleting your cache and browser data and trying again? Also check if you have any chrome add-on or extensions which could be blocking it.

 

Go to https://support.google.com/chrome/answer/95582?hl=en for help on deleting your cache and browsing data.

 

Cheers

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: BT Email not loading on Chrome Browser

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Make sure you are not using an old short cut to the log in page.

 

Try this one

 

https://signin1.bt.com/login/emailloginform

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peteyt
Aspiring Contributor
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Message 5 of 5

Re: BT Email not loading on Chrome Browser

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it seems to have suddenly started working now. When I first went onto it, I got a message saying it was experiencing technical issues and refreshed again now it seems to be working. Weird.
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