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markyd
Beginner
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Message 1 of 1

BT Engineer Visit - Upload was 15MB - Now 3 MB

Hello,

 

I had an issue with my BT infinity over the weekend where my line wouldn't sync.  After an engineer visit and a "Lift and Shift" in the exchange, my upload speed has dropped from 15 MB to 3 MB.  The issue is that I upload a lot of data on a regular basis and a 5 times reduction isn't workable.

 

My download speed increased from 42 MB to 47 MB, so I don't understand why the upload speed has dropped so significantly.

 

Please help.

 

Mark

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