I don't know where to post this, but this seemed like the only place regarding this matter.
I want to make a complaint regarding one of your engineers.
On my way to work this morning I was walking to work when One of your drivers deliberately swerved in his van straight into a puddle to give me a drenching. Everything was caught on CCTV with numerous witnesses and I want him to get disciplined for his actions.
I want to know how to procede with this complaint with yourselves and wondering weather or not to take legal actions.
The thing is this forum is one for BT retail, rather than openreach (they're seperate companies).
This page should let you report your concern:
If it was all on CCTV and you have witnesses you should contact the Police. He could be charged under the Road Traffic Act 1988 sect 3. Driving without due care and attention and reasonable consideration for other road users. It could also be considered an assault if he deliberately swerved to soak you.
I will second what gg30340 says. If it is as you have said and you or the police are able to accesss this CCTV footage, then make the complaint to the police.
All drivers should be aware of the road conditions and act and drive accordingly.
If the police fail to act then speak to your Local MP. Most of them are up the Chief Constables back side, sorry, meant to say friends with them