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Message 1 of 5

BT Equipment returns

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I don't think the BT equipment returns is working properly.

I sent back the BT TV box because I upgraded to the new version.  I keep getting emails and texts asking me to send it again.

There was no bag sent, so I requested one and sent it back in the bag that arrived.  I have a receipt.  The threat of being charged £115 isn't a pleasant experience.

Thanks

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Message 2 of 5

Re: BT Equipment returns

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It could just be a backlog, they get sent back to the warehouse, stored and scanned before updating accounts, so there can be a delay.

If you ring 0800 800 150, provide the tracking reference, they can verify and manually update the returns.

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Message 3 of 5

Re: BT Equipment returns

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Hi @mnich,

Thank you for posting. If you send me your details along with the details on the receipt, I'll be able to mark that as having been returned to BT.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 4 of 5

Re: BT Equipment returns

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Thanks for your help, I got a text saying I have returned the item.  Thanks!

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Message 5 of 5

Re: BT Equipment returns

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Hi @mnich,

Thank you for posting back to update the thread.

Thanks,

Paddy

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