I recently (spring 2016) bought a laptop for the wider family and thought that it would be good time to install NetProtect and switch on the parental controls via the BT Extras functionality. My BT homepage gave these error messages:
We're sorry, we're having trouble displaying your product information currently. Please try again in 15 minutes.
Recently placed an order? Your products may not show until the order has completed. You can track your order here
We're sorry, we're having trouble displaying your BT Extras information currently. Please try again in 15 minutes.
Recently placed an order?Your products and extras may not show until the order has completed. You can track your order here
I raised it with BT over live chat.
A couple of weeks later, I raised a complaint.
Email complaints team to say that I am taking this to the ombudsman.
... and that's where we are. For what I thought would be a simple request.
I'm itching to take this to one of the newspaper "consumer champions" but someone surely must be able to help (or give me a shoulder to cry on ). I just can't understand why this simple issue, several months old now, has resulted in a customer service meltdown for BT. And, as much as I rate BT as a company (yes, really!), I'm not convinced that I can renew my contract or recommend its services if something so small is so problematic - and so inconvenient for me.
Am I alone in this situation?
Hi @pablosoc and thanks for posting.
I'm so sorry there's been such a mess made of this. It really shouldn't be that difficult to sort out. I'll be happy to lend a hand so can you please send over your details? You'll get the contact the moderators link in my profile.
Maybe we can cry on each other shoulders I am in my 7th week with exactly the same position.
The imcompetence of these helpless desk operatives is just astounding.
I had parental controld enforced on me and even though it is off on my BT profile I am still being told BT parental controls light filtes is blocking the site.
I am waiting to see if I hit 8 weeks and then calling the ombusdman.