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mja
Aspiring Contributor
402 Views
Message 1 of 2

BT FON not enabled on my router after 6 days?

I signed up for BT FON, all seems fine, Im "Opted In" when I check status on the BT FON website but my router still says the services isn't active and that I'm not part of the BT FON community.

 

Anybody have any idea why there is this disagreement?

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captain666
Contributor
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Message 2 of 2

Re: BT FON not enabled on my router after 6 days?

I had this in January.  My problem was a firmware update at the end of December.  Long story short - after many calls with BT they decided that it was a hardware issue and gave me a new hub.  I've spoken to the IT guy who was looking into the issue and he said they still can't figure out what went wrong(considering he gave me his mobile number he was very honest)

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