I recently renewed my contract, and was surprised to see my guaranteed speed at 38 Mbps when I've seen 67 Mbps advertised online. Is there an issue with my line causing this to be throttled?
I'm using a BT Hub 6A
From the technical log:
Can you post the full up stats instead of abbreviated version
can you enter phone number and post results. Remember delete number
the 67mb quoted in adverts is set by OFCOM and is the average speed and is name suggests some customers will get faster than 67mb and others will get less and the avaerage between the two is 67mb from what you have posted you are in group lower than average speed
DLM has banded your line at 44M due to instability. Is there any noise on your line when you dial 17070 quiet line test?
Are you or have you been having connection problems with hub dropping connection or maybe manual resets trying to improve connection or maybe both? It looks like you are in a banded profile due to line instability
can you dial 17070 option 2 should be silent and best with corded phone
which master socket do you have
Have you tried using the test socket with a filter to see if that helps. If you connect to test socket with filter can your repost hub stats please
Thanks for your replies.
I've never plugged a phone in as I don't have one - I can see if I can borrow one from a neighbour if that would help
Regarding the hub dropping connection - this seems to happen every night at approx 00:30 or so.
The master socket looks like number 6, with the BT Hub connected to the top socket.
I'm not sure what a filter is but I could get one if that would help
The constant drops in connection have resulted in your connection being put in a banded profile by DLM. checking the phone line for noise is the most basic test and best from test socket. To get to the test socket your need to remove the bottom half of master shown by red arrow then remove middle section shown by yellow arrow then connect filter to test socketthen phone and hub to filter