BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

[kylek]

It cant be the hub because there are others around here like myself that are getting the full speed.

I Would power off for a few minutes, potentially power off the openreach hub as well if need be and give that the reboot

[Gillious]

It very much 'can' be and is the hub . Your factory reset that fixed it likely forced your hub to get a config from BT that removes the limit on upload speed.

That is all well and good if your hubs serial number is correct on their systems. Mine is not, it's very unlikely I'll get it to go full speed until I can find the right person at BT to speak to which is tricky at the best of times.

[martin30x]

BT start throttling speeds. 

Mine for example was choped in half since about 7 days.  ( modem synced with full speed). 

But they will say its your fault etc.  


Currently its impossible to get thru to reasonable person over the phone.  I think they know and been told to tell people rubbish. 

Reboot modem, its your device problem, bad weather etc.

[Stumpy21]

@Gillious 

But in that case would the system hold more than one serial number ?

I have 2 x Smart Hubs and also a Smart Hub 2 and doing a check they all connect at full speed up and down

[Gillious]

@Stumpy21 Now that is interesting. I would assume they would not hold all 3 but honestly I don't know.  Can you confirm all 3 hubs are the WAN type connected to your ONT and you are getting 900 down and 110-155 up for me?

[Fozzee]

Just upgraded mine to 900 and was getting poor download speeds on my router (non BT) but was getting full speed on uploads.
Installed the newly arrived smart hub 2 and now getting good download speeds but like you upload capped at 50 must be something in the hub settings.

[Stumpy21]

Yes I am getting full speed on all 3 hubs and one Super Hub was only ever used on a 34/10 connection before. All connected via the red WAN socket.

It may be worth trying the Openreach ONT/modem power down for at least 5 minutes to clear out the cache and make it retrieve the settings from BT, just incase the hub settings are corrupt/not updating

[Gillious]

I've tried powering both the ONT and Smart Hub 2 off for 15+ mins. I've also reset the SH2 both with the pin and in the settings at least 10 times now. Connected directly to ONT still gives full speed.

I still think it's to do with the SN on the hubs. This one was sent out because they 'forgot' that I needed a new one when upgrading from G.fast (no WAN port) to FTTP. It was sent in such a way that it was not part of my upgrade order thus it never got logged that my SN had changed. Again I can be sure of this because the BT WiFi team said the reason my router was opted back in was because their system was still getting the old SN. I asked if they can update the SN and they told me only for the WiFi opt-out but they can't change it elsewhere.

They likely cap the upload speed in the router because there was issues in the past with fast uploads causing the SH2 to drop connection. This 'cap' of 50Mbps would not have been an issue since their top products have been 330/50 until this point. I assume as people upgrade to FTTP with higher than 50 Mbps up they push a new WRT config to those routers to remove it. Issue is that they are likely changing that setting for my old router and not the current one.

I have decided to get a 3rd party router anyway and move away from the SH2. Best of luck to any of you having the same issue. The key will be getting the right people at BT to understand the issue.

[WiliestSeven51]

I was one of the trialists for the 900mbs package, and can confirm it is indeed the hub capping your upload speed. I had the same problem when my package was switched over, received the full download speed but the upload was still capped to my previous package. I simply filed an issue report to the trial team who confirmed the hub was capping the upload and they had the cap removed within 24 hours. If resetting your hub does nothing I think your only bet would be to keep calling 151 and hope you get the right person. Unfortunately the specialists who usually deal with this kind of issue have been retasked due to the current situation. 

[pippincp]

Or use the FTTP team direct number. 0800 587 4787