BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

[mattkyle]

Have you tried the CLI tool rather than the website?

[jchasty]

My Apple TV 4K connected to Ethernet delivers the most consistent results using a specific server in the Ookla app.

[Lemmiwinkles]

I was using a cheap TB to Ethernet adapter on my MacBook and it works perfectly (1000Mb down 115Mb up) plugged straight into the ONT. plugged into the SH2 it’s 1000Mb down and 30Mb up so I can verify the adapters work as expected (well mine does anyway and it was only £17). 

[Sircoynie]

@mattkyleyes it behaves the same way.

I would use a few different speed checking sources to try and show an average. Unfortunately we used to be able to use the BT app to check, for some "reason" Bt have disabled this for all Full900 customers now.......VERY ODD BT!

[dwalker109]

When my service first activated, it maxed out at about 850mbps. After a week it maxed at 880mbps. Now, after about a month, I get up to 920mbps at non-busy times.

This surprised me as I didn't expect any kind of "training period" on FTTP - but it seemed to occur.

[AandB]

There is no training period as there is for copper. Your Hub does not resync in the same way. BT regularly pushes out tweaks via TR69 messages to the Hub. You can see these in the event log. Might have some benefit but more likely to be congestion occurring at certain points in the network. As people return to work then this should ease. With regard to the BT App where it used to give speed to the Hub then I think these high speeds are proving a challenge to accurately report on and not just to BT.

[Chrisinti]

For the first few weeks using both the native Ookla Speedtest Windows 10 app and the Speedtest GLI, automatic or any of the first 5 or 6 servers gave me a rock solid 944Mbps download and 107Mbps upload. And over wireless my Samsung S20 Ultra 5G gave me speeds of well over 500Mbps download.

However, I've noticed in the last week or so it doesn't matter what time of the day, which server I use, including all of the ones I mentioned above, I rarely get anywhere near 900Mbps now. My speed fluctuates between 500Mbps and 800Mbps.

I'm not sure how accurate the speed test over at https://speedtest.btwholesale.com/details is - but that never, ever goes anywhere near 300Mbps. It averages out around 220Mbps. My phone claps out around 150Mbps.

Now I know most people would still kill for speeds of over 500Mbps but having had the taste of said rock solid 900+Mbps it seems strange that it has now decreased somewhat.

Obviously nothing has changed - I'm still using a brand new CAT.7 ethernet gigabit cable, wired connection,  with absolutely nothing running in the background, no downloads etc.

Is this normal or has anyone else experienced anything similar? 🤔

EDIT. I've just seen the post above regarding congestion - and I did consider that - but for one I wasn't too sure if congestion still applied to FTTP. And two, I thought if that was the case, then surely it would ease when people gradually start going back to work, not worsen. If anything, surely while everyone has been at home on lockdown for the past 10 weeks, my speed would have decreased then. During the main period of lockdown my speeds were at their best.

[Forthay]

Unfortunately it’s the same here, download speeds have been dropping. Case management called me to say they were delighted to say it was fixed with 500Mb to the hub until I mentioned two days ago their own tests showed 700Mb download to the hub so 700 to 500 isn’t an improvement and are really 500Mb Fibre speeds.

[danio1972]

My issue is now resolved, but, only by using my own Router.  The BT Hub is unable to give me the speeds available on the package.  As I can now get them via my own Router I have agreed with BT that I'm happy with this; they in turn agreed they do have ongoing issues with the BT Hub and have a team working on it's issues.

For the time being, I am delighted with the service which for the last 2-days on my hub has delivered maximum speeds both download and upload.  I do know from talking to line 3 the circuit I am connected to is 7% used right now until more customers join, so, there should be no contention at any time of day, in theory.

[Forthay]

@danio1972That's great news! Which router do you have? I was thinking about plugging in my Orbi RBK53 directly to the ONT but was really waiting for BT to sort out the problems.