I thought the BT app, speed checker was going to be working correctly by the end of October ? Just completed a speed check using it & it says -1 upload
I have sadly lost all faith in BT providing a reliable service.
They have rolled the 900/100 top of the range service out before it was tested & ready.
I consider it not fit for purpose.
I agree. For the last week or so, I’m getting full upload speed but only 300-350 wired and wireless.
I’ve tried an ASUSWi-Fi 6 router, the smart hub 2, different ethernet cables connecting everything but nothing fixes it.
Hi Jamie, when you entered your username and password in your Orbi, which did you choose out of PPPoE, PPTP, or L2TP ?
Whilst the SH2 may not be the best for everyone, it can accommodate the Fibre 900 package. However, BT needs to tweak the settings to make sure you're getting the best our of your package.
Whilst not an expert, my suggestion is to try a staged approach.
I would firstly check your ip profile. For this you will need your BBEU which BT should be able to give to you. Run the BT Wholesale speedtest (ignore the speeds reported). Select 'Additional Diagnostic' and select 'BBEU' before entering it. this will give you a report like this:
As you can see, this will give you the maximum speeds you can achieve. If your max download is lower than above i.e more reflective of what you are achieving, your package has not been set up correctly.
If the above test looks right, I would check your speeds as others have suggested by connecting your laptop directly to the ONT, bypassing the router. How to do this can be found in other posts. If this shows your speeds being nearer to the advertised speeds you'll know that the problem is more likely to be the router. It may not be faulty, just that BT hasn't made the right parameter adjustments. These will show in your Hub Manager event log when you filter by TR069. The Hub checks in with BT daily, every 24 hours after any reboot.
Hope that helps and good luck.
Further to my earlier post, I unplugged the ONT from leaving the house around 8am until I got home just after 5pm and it seems to have sorted everything out again
Getting full download speeds on the new Series X too which is a bonus
A quicker solution to resolving download speed issues
As mentioned previously on this thread, I had months of trying to get my download and upload speed sorted, erratic speeds ranging from 350-800 down and 50-100 up.
If you are currently having issues, and you have had enough of playing helpline roulette I would suggest the following.
Call up the FTTP team, INSIST on placing an official complaint, this will trigger the process where someone in their complaints team will then get back to you within the week.
Now for the interesting part... the complaints adviser that I spoke to was aware of ALL of the issues they have been having with their service (both smart hub firmware and other speed issues at their end) and didn't understand why most members of the FTTP team didn't know any of this as it was meant to be common knowledge.
They were very apologetic and spent a good deal of time with me running through all the issues I had and asking from a customer perspective how did I think they could improve their processes.
I would suggest giving this a try, as if I had spoken to this person from the start, it would have saved me hours of frustration on the phone!
I have now had for the last 3 weeks a stable 920mb down and 109mb up, all day every day.
With my Linksys MX10600 setup im getting a stable 800mb+ over wifi from my MacBook Pro... from upstairs!
I hope this helps anyone with similar issues.