BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

[atsey64]

Spoke with FTTP team today and even after replacing the SH2 and testing via wired into the back of the hub, upload is sub400MB/s and download is ~105MB/s. According to the tech that I spoke to the D/L is being affected by congestion in the area - not sure whether this is true... Anyway have logged a formal complaint!

I have an engineer booked for 25th Nov and see what he says ( will check light levels etc.)

going to try to bypass the SH2 directly into the ONT and see what speeds I get.

will keep you posted...

[crewester81]

Hi -  @DavidM  @RobbieMac @PaddyB @Matt-S 

My connection had been spot on since you guys resolved the issue on 2nd October via this thread.
I've had to restart both the SH2 & ONT today and my connection  over ethernet is now very very bad please see below, it was fine moments before I had to unplug everything today as I was very worried this could occur 😞
Please can you help again ? Thank you

Firmware version: v0.21.03.07094-BT
Firmware updated: 29-Sep-2020
Serial number: +091300+2028000542

[atsey64]

Your Upload speed ( in my case) takes a 1-2 days after reboot to return to 100MB/s. I am also getting similar issues with the download.
My belief is that this problem is being caused by something - either the SH2 or the profile in the SH2

[Lewis265]

Hi,

A member of the admin applied a fix that works.

I now get roughly 120👌🏻
Thanks

[wizpip]

I've been on this package for a few months now and it took a good few weeks to get my upload speed sorted. I've been checking over the past few days and it appears I am once again capped at 50Mb upload speeds. Can a mod please assist me? Thanks!

[NeilO]

@wizpip I'm sorry to see your upload speed has dropped, have you recently reset your Hub? 

[crewester81]

Upload definitely capped again, download has improved a bit overnight. Please can someone push the fix that worked previously to my SH2 ? Thanks

 

[NeilO]

Hi @crewster81 I'm sorry you're upload has dropped, it should sort itself automatically in the next day or two but if it doesn't reply to the PM I've sent with your details. 

[crewester81]

Will do. Thanks for the response @NeilO 

[crewester81]

@NeilO 

Hopefully this is just it getting worse before better now