Hello,
After 5 phone calls im at the end of my wits with BT support line so thought I would try hereand hopefully get the help I need as I don't want to leave BT.
Around 4-5 months ago we had a thunder storm, maybe this was just coincidence on timing but our stable 55mb+ fibre internet for many years started playing up resulting in consistent disconnections throughout the day at any time. Everyone on our network will get disconnected and a browser window will pop up saying that the router has disconnected from the internet (smarthub is red at this point) and usually reconnects within 1-2 minutes everytime.
1st phone call : Line checked, apparently zero disconencts showing on their end even though I was assuring them I received from 5 - 8 a day.
2nd phone call : Usual check, line comes back fine, bt advisor was nice enough to send me a replacement router to try, no difference.
3rd phone call : BT advisor ran usual checks, line fine again, advised me that he see's many disconnects on my line and agrees its not right and speaks to manager, agrees to book engineer for home visit.
4th phone call : BT advisors rings and cancels engineer appointment, apparently an openreach engineer had found an issue (im guessing at exchange or box) and will fix the issue within 72 hours.
After this disconnections reduced to maybe 1 or 2 a day, sometimes none, sometimes 6. Speeds reduced by 10mbs and my ping is very unstable.
5th phone call : BT advisor does normal checks, line is showing fine, he see's im having upto 6 or more disconnects a day, advises me to expect at least 1 disconnect a day is normal (since when?), tells me to try different channels and split SSID. Long winded conversation ended with the advisor saying it must be something outside of their control (eletronic interference, bad cabling in house etc..) and theres nothing more they can do.
Here is a few examples of disconnect times :
10:39
19:39
21:05
22:08
23:46
16:14
17:18
18:50
19:11
18:30
19:32
19:46
Any help would be great,
Thank you
