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GregskiUK
Aspiring Contributor
1,844 Views
Message 1 of 5

BT Fibre modem

BT Open Reach installed modem (white modem, all fibre cables, etc.) last week. I've been told by the end of the week I should be able order broadband and line. We have Monday 08/09/2014 and still nothing. After wasting over an hour on the phone my conclusion is: from last 12 weeks nothing change. Lady over the phone (BT Customer Service) still saying I have normal broadband 8MB speed and this is inposible that I have fibre cables, because my area shows her only normal broadband not a fibre optic. 

 

I'm tired waiting longer. 

 

Any clue what to do next? 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
1,841 Views
Message 2 of 5

Re: BT Fibre modem

How/why did Openreach install a modem at your house. Did you order FTTP?

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GregskiUK
Aspiring Contributor
1,836 Views
Message 3 of 5

Re: BT Fibre modem

The developer who build these houses request this in March 🙂

 

Few months later they managed to install these cables and modems but there is still no "light" in the tunel. 

 

 

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Distinguished Guru
1,834 Views
Message 4 of 5

Re: BT Fibre modem

Try the dedicated FTTP order line on 0800 587 4787
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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GregskiUK
Aspiring Contributor
1,829 Views
Message 5 of 5

Re: BT Fibre modem

Did anyone have phone number which I can call from my mobile?

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