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lv3saiyan
Aspiring Contributor
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Message 1 of 3

BT HH5 WIFI drop out randomly

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All,

 

I need to ask if anyone is having an issue with BT Home Hub 5 where the WIFI is disconnecting randomly?

 

I am an FTTP customer with BT and i still need to give the FTTP customer services a shout regarding speeds since i was moved from another exchange to a new one due to an outage about a week ago.

 

Really want to know how to sort out the WIFI dropout.

 

thanks in advance to everyone.

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2 REPLIES 2
lv3saiyan
Aspiring Contributor
533 Views
Message 2 of 3

Re: BT HH5 WIFI drop out randomly

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Well it seems it was an hardware fault with the hub.

 

BTW all your hardware is only good for a year warranty. So bear that in mind all.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: BT HH5 WIFI drop out randomly

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All BT Homehubs are under warranty for as long as you are in contract. If you are in contract any faulty equipment that was supplied by BT will be replaced free of charge regardless of how long you have had the item.

 

If you are not in contract you will either need to pay for a replacement or recontract in order to get one for free.

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