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Message 1 of 6

BT Halo 1 upgrade

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I've just upgraded to BT Halo 1 from BT infinity 1.  Should I stick with our original package?  Our Wifi reaches halfway down the garden at the moment (although it's been poorer lately), but it sounds like Halo 1 might not even work in all rooms in the house.  I still have time to cancel the upgrade!  Thanks.

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Message 2 of 6

Re: BT Halo 1 upgrade

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BT HALO1 is just an add-on to your broadband package   It will not increase your speed or wifi. With halo 1 there is no new hub

https://www.bt.com/help/bt-halo/learn-about-bt-halo/what-is-bt-halo-and-how-can-i-get-it-



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Message 3 of 6

Re: BT Halo 1 upgrade

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Advertising suggests that all broadband packages come with the Smart Hub 2 !

(I've just updated to Halo 2, and have not been notified that I will be receiving the newer hub)

bt hub2.jpg

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Message 4 of 6

Re: BT Halo 1 upgrade

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If you read the link I posted it specifically says that you only get the new SH2 when you upgrade to Halo 2. There is no hub with Halo 1 

if you use search you will find other posts with same question and answer



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Message 5 of 6

Re: BT Halo 1 upgrade

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Thanks for your help. I've decided to stick with my original package.

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Message 6 of 6

Re: BT Halo 1 upgrade

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Thanks...that's what I thought!

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