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Contributor
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Message 1 of 20

BT Have won or is it lost..

 

Well what can I say , looks like goodbye BT after 30 plus years, all because of infinity.

 

Infinity 2 speeds dropped from 48mb to 32mb ( on screen results) ping rates from 20 now anything upto 50.

 

Spoke with India & they did usual stuff on to level 2, they say DLM has locked down speed after power cut in my area & I should be getting 56mb.

 

Engineer to home , check all internal wiring , all good.

 

Engineer left says going to exchange to have DLM reset , ok then, be about 30 mins & will see resync, all promising so far.

 

Now 24 hours plus later no change, MMmmm , chat online to get update, they phone me back & try to transfer call through to L2 only to be cut off twice.

 

So restart whole process.. I think you get where i'm going here, now after 1.5 hours L1 tell me L2 are wrong & my line is only capable of the lower speeds I'm getting , so question was then why up-until the power cut was i getting onscreen results of 48mb from most of my contract time with BT.

 

So apparently they cannot help , no supprise there then.

 

They then tried to give me some info on which wireless settings to change to maybe help with my speed issue , reply

from me "how does that help when my kits hard wired". 

 

I now have 2 sets of HH3 gear + netgear wn3700 all sitting in the cupboard (ok before u ask for past diags when dealing with India & I liked my 3700 router) , all this removed & replaced with one HH5, stops them blaming my kit.

 

 

So where did the engineer go after leaving me & did he actually reset or even request a reset because according to India 

there's nothing in the visit notes to say thats what he was going to do.

 

 

 

Hub Info below, currently shows 35mb connection, L2 say it should be 56mb.

 

If anyone could look at the results below & confirm if the likelyhood is it ain't gonna get any better then please let me know as I have 2 months left of contract & need to rethink who to renew with. 

 

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ34717134
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 18/01/15
4. Board version:BT Hub 5A
5. DSL uptime:1 days, 06:33:21
6. Data rate:6563 / 35299
7. Maximum data rate:8015 / 40789
8. Noise margin:5.9 / 6.0
9. Line attenuation:22.6 / 22.9
10. Signal attenuation:22.5 / 20.7
11. Data sent/received:285.2 MB / 3.5 GB
12. Broadband username:bthomehub@btbroadband.com

 

 

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 32.99 Mbps
  
0 Mbps34.17 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 32.99 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-34.17 Mbps .
 Additional Information:
 IP Profile for your line is - 34.17 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 5.25 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 5.25Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

Any input welcomed...

 

Ken. 

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19 REPLIES 19
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Distinguished Sage
593 Views
Message 2 of 20

Re: BT Have won or is it lost..

Can you post back the results of this checker editing out your phone number


http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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Contributor
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Message 3 of 20

Re: BT Have won or is it lost..

 Capture.PNG

 

As requested ..John46

 

Thanks Ken

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Distinguished Guru
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Message 4 of 20

Re: BT Have won or is it lost..

I don't think there's anything you can do.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Distinguished Sage
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Message 5 of 20

Re: BT Have won or is it lost..

your speed is within the Range A line speeds I cannot see Openreach doing anything I am afraid as your noise margin is also at the default setting there is no room for improvement
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Distinguished Sage
566 Views
Message 6 of 20

Re: BT Have won or is it lost..

changing providers unless going to cable will not change anything as they all use the same Openreach fibre infrastructure and the same availability checker
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Contributor
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Message 7 of 20

Re: BT Have won or is it lost..

Thanks J,

 

I was suspecting this to be the case , just seems strange that speeds have been higher since install & after one power cut 

it drops , L2 telling me i've been capped, their words no mine.

 

Does this affect the ping/latency as online gaming is now really a no go.

 

Ah well need to look around for new options (current contract ends 13/5/15) , similar if not same connection speed from talktalk for £15/month as opossed to BT & £25/month, mad world we're living in today..

 

Many thanks for your reply J.

 

Ken.

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Distinguished Sage
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Message 8 of 20

Re: BT Have won or is it lost..

the speed change will not affect your latency
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Contributor
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Message 9 of 20

Re: BT Have won or is it lost..

Ok , well something has , from 20.24 now can be anything upto 50.

 

BBC ping & others test couple of ms all looks good there but BT wholsale really can go upto the 50 mark. Another strange thing was I took out the netgear3700 router because some retailer webpages would not load but even changing to HH3 router did not resolve issue, so had to be happening somewhere else (crosstalk has been mentioned elsewhere ????).

 

 

Anyways don't want to waste anymore of your time ..

 

Best regards Ken

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Distinguished Sage
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Message 10 of 20

Re: BT Have won or is it lost..

If the test to BBC.co.uk is ok then you have no problems
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