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Newbie
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BT Home Hub 3 GigE broken?

I just got BT infinity installed today.

All is working fine and getting 70/20 mb speeds, this is when I connect the cable to port 1, 2 or 3. However when I connect the cable to port 4 GigE it just drops connection. I open a dos command and ping a random website and get several timeouts every 2-3 successfull pings. Browser tries to find a website but eventually times out after 30 sec with an error connection problem. Plug it back into any other port and its blazing fast again. Is my home hub 3 GigE port broken and need a new one or is it something else? I have a NAS and really could use the gigabit speeds.

 

Software version V100R001C01B031SP09_L_B 

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Distinguished Sage
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Re: BT Home Hub 3 GigE broken?

Hi it sounds like a faulty hub port contact the help line on 0800 111 4567 and get them to send out a repleacement
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