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Beginner
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Message 1 of 3

BT Home Hub 3 on extension socket?

Hi,

 

Our main socket is upstairs and believe this could be the cause of some connectivity issues on wireless as its very patchy downstairs.

 

I tried moving the hub from the main socket to the extension socket downstairs but no broadband signal was picked up. I am not sure if the phone socket is working properly now or if the home hub can't work off an extension.

 

Can anyone advise?

 

Thanks,

 

Jack

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BT Home Hub 3 on extension socket?

does your master socket have a filtered faceplate like this original.jpg  if so then broadband will only work connected to this socket



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Distinguished Sage
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Message 3 of 3

Re: BT Home Hub 3 on extension socket?

it appears you are on infinity therefore your hub will not work when connected to an extension socket it only works when connected to the Openreach modem
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