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Newbie
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Message 1 of 5

BT Home Hub 5 (Port Forwarding) re setting up Voip phone

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I have recently acquied a VOIP phone  (Gigaset) with provider (Sipgate)  and sucessfuly set it up and completed the authorisation/registration procedures in order to have an active phone.  However although I was able to receive incoming calls, outgoing calls would not operate.

 

It was indicated via Gigaset that this was due to my router and would need to carry out port forwarding.

 

I contact BT support via on-line chat  and was given deratails of thie Web Page on the subject:

 

http://bt.custhelp.com/app/answers/deatail/a_id/46458

The page gave comprehensive instructions  and with 3 mins I had a fully operating Voip phone for both incoming & outgoing calls.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Home Hub 5 (Port Forwarding) re setting up Voip phone

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Thanks for posting, nice to see good news for a change. Smiley Happy

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Moderator
Moderator
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Message 3 of 5

Re: BT Home Hub 5 (Port Forwarding) re setting up Voip phone

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Great stuff chas379. Thanks for stopping by and letting us know.

Cheers

David
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Newbie
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Message 4 of 5

Re: BT Home Hub 5 (Port Forwarding) re setting up Voip phone

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The link to the solution does not appear to be working

 

 

I am having the problem and my VPN system is not in the list you can pull down in Hub manager

 

thanks

 

ed

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Newbie
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Message 5 of 5

Re: BT Home Hub 5 (Port Forwarding) re setting up Voip phone

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https://community.bt.com/t5/Other-Broadband-Discussions/BT-Home-Hub-5-Port-Forwarding-re-setting-up-...

 

The llink to the solution does not work

 

I have a Voip phone and a VPN access manager

 

My VP works fine throguh HH5 but my VOIP phone will not.

 

My service providers all state this is a HH5 setting issue

 

please will somone contact me

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