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Beginner
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Message 1 of 9

BT Home Hub 5 - Unknown devices getting bigger and bigger

OK, I've had my home hub for about two weeks now and I keep getting more and more devices appearing in the BT Access Control section begiining with unknown_ followed what I assume is a MAC address (see below):

 

Capture20151215001.JPG

 

None of these devices appear in my home network:

 

Capture20151215002.JPG

 

All other devices are appearing here (some as Not Connected) but the unknown ones never appear here.

 

Any ideas why I'm getting these?

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger

Probably connecting to your BT Wifi with FON signal.

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Beginner
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Message 3 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger

OK, so a couple of questions...

 

1.  Why give me an option to add these devices to the Access Control?  I can see this list getting bigger and bigger.

 

2.  Or can I switch off this BT Wifi with FON signal?

 

Thanks 

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Distinguished Guru
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Message 4 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger

You don't have an option to turn off the BT WiFi signal as such.  Instead, you have to opt out of the system at https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status

 

At some point afterwards (and it could take some time), BT will remotely turn it off on your Hub.

 

Note that opting out prevents you from logging into any other hotspots on the BT WiFi network.

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Beginner
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Message 5 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger

A ha, ok.  I've opted out now, but only so that this list as described in my original post reflects becomes manageable again.  Will give it 48 hours and will monitor my Access Control.  

 

Still don't get why these BT Wifi devices should be coming up in the list to start with, mind...

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Distinguished Guru
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Message 6 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger

I have no idea why they would come up in that list.  Unless they have successfully connected to your home WiFi signal, they should never have been given an IP address in the range 192.168.1.xxx.  Computers using the WiFi hotspot are given a completely separate range of IP addresses, so that they can't see anything on your home network.

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger

Do you have powerline adaptors, smart TV, Bluray player or anything else that connects to the Internet that you may have forgotten about.

 

Has anybody in your household given out the Homehub Passkey to allow friends to connect to the Internet.

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Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger


@Ectophile wrote:

I have no idea why they would come up in that list.  Unless they have successfully connected to your home WiFi signal, they should never have been given an IP address in the range 192.168.1.xxx.  Computers using the WiFi hotspot are given a completely separate range of IP addresses, so that they can't see anything on your home network.


As the OP said, they are not in the home network list and haven't got a 192.168.1.xx address.

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Message 9 of 9

Re: BT Home Hub 5 - Unknown devices getting bigger and bigger


@licquorice wrote:

@Ectophile wrote:

I have no idea why they would come up in that list.  Unless they have successfully connected to your home WiFi signal, they should never have been given an IP address in the range 192.168.1.xxx.  Computers using the WiFi hotspot are given a completely separate range of IP addresses, so that they can't see anything on your home network.


As the OP said, they are not in the home network list and haven't got a 192.168.1.xx address.


Ah.  I misunderstood the pictures above.  Ignore what I said, then.

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