BT Home Hub 6 keeps dropping wifi and resetting to factory default.

[Kiteland]

Hopefully this is the correct place to post.

Devices in  the house have started not connecting to my BTHH6 wifi?    This is not a range issue as device in the same room will full strength occasionally have issues. Ethernet connections are rock solid. 

I've changed channels and done a factory reset but the problem persists intermittently.

Of interest now when i turn the HH off it does a full reset (passwords and HH name going back to defaults)without me pressing the reset button(.   Its also very hot to the touch.

Grateful for any suggestion as I am struggling to find a way to interact with BT direct? 

Peter

[imjolly]

have you split the wireless networks which is possible on HH6 but not SH2

it is not difficult to interact with BT just phone 150

[Kiteland]

Thank you for the very quick response. When you say split are you meaning between 2.4 and 5. Is that better? HH has worked faultlessly for past 6 months but now having these issues. Peter

[Keith_Beddoe]

@Kiteland 

If it keeps resetting to factory default, then its faulty and needs replacing.

[imjolly]

have you turned of smart setup  

Turn Off smart setup

have you split the networks   

Split the networks

as @Keith_Beddoe  posted if hub keeps resetting back to factory setting then phone 150 and ask for replacement