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iiMStevo
Beginner
4,218 Views
Message 1 of 6

BT Home Hub - automatic restart

I work from home, and in working from home, I need access to the internet. Every couple of weeks though my Home Hub just disconnects me from the internet and decides to have a break with an orange light.

 

I've found this in the event logs:

 

14:06:04, 01 Mar.(192152.520000) The system is going DOWN for reboot.
14:05:56, 01 Mar.(192144.260000) CWMP: session closed due to error: No response
14:05:56, 01 Mar.(192144.230000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:05:56, 01 Mar.(192144.230000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:05:25, 01 Mar.(192113.730000) CWMP: session closed due to error: No response
14:05:23, 01 Mar.(192111.670000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:05:23, 01 Mar.(192111.660000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:05:23, 01 Mar.(192111.140000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
14:05:17, 01 Mar.(192105.130000) ATM over DSL is down after 2438 minutes uptime
14:05:17, 01 Mar.(192105.130000) ETHoA is down after 2438 minutes uptime
14:05:17, 01 Mar.(192105.120000) PPPoA is down after 2437 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -​ Down)]
14:05:13, 01 Mar.IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.100]:7547 <-​-​> [86.143.151.33]:7547 -​ -​ -​ [216.14.246.155]:59812 CLOSED/SYN_SENT ppp0 NAPT)
14:05:13, 01 Mar.IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.100]:22 <-​-​> [86.143.151.33]:22 -​ -​ -​ [125.121.244.99]:63142 CLOSED/SYN_SENT ppp0 NAPT)
14:05:13, 01 Mar.IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.100]:3780 <-​-​> [86.143.151.33]:3780 -​ -​ -​ [71.6.216.52]:3780 CLOSED/SYN_SENT ppp0 NAPT)
14:05:13, 01 Mar.IN: ACCEPT [57] Connection closed (Port Forwarding: UDP [192.168.1.94]:16961 <-​-​> [86.143.151.33]:16961 -​ -​ -​ [81.131.248.81]:53 ppp0 NAPT)
14:05:12, 01 Mar.(192100.080000) PPP LCP Send Termination Request [User request]
14:05:03, 01 Mar.IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.100]:23 <-​-​> [86.143.151.33]:23 -​ -​ -​ [121.177.220.223]:35373 CLOSED/SYN_SENT ppp0 NAPT)

 

Why is my homehub automatically disconnecting and restarting after 2438 minutes of uptime?

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
4,203 Views
Message 2 of 6

Re: BT Home Hub - automatic restart

Is this the same issue you reported here

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-Router-constantly-restarting/m-p/1...

 

If so, did you resolve it last time?

 

The only way to avoid these remote management restarts, is to use a router from a different manufacturer.

 

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iiMStevo
Beginner
4,130 Views
Message 3 of 6

Re: BT Home Hub - automatic restart

It's not anywhere near as often as it previously did it, but it is frustrating when I'm in the middle of a conference call and my router just up and decides to restart itself.

 

Are there automatic firmware updates on these homehubs? If so, how do I turn them off? It's a router after all, it doesn't need firmware updates, they should be optional... If they are automatic, why don't they have an option to set them to do an automatic update when the router isn't being used, like at 3am... not 1pm in the afternoon!

 

When connecting through fibre, are there only routers capable of receiving fibre connections via the DSL socket on the back? ...easier put, does the DSL connection have any restrictions in terms of speed on routers by other manufacturers?

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licquorice
Distinguished Sage
Distinguished Sage
4,120 Views
Message 4 of 6

Re: BT Home Hub - automatic restart


@iiMStevo wrote:

It's not anywhere near as often as it previously did it, but it is frustrating when I'm in the middle of a conference call and my router just up and decides to restart itself.

 

Are there automatic firmware updates on these homehubs? If so, how do I turn them off? It's a router after all, it doesn't need firmware updates, they should be optional... If they are automatic, why don't they have an option to set them to do an automatic update when the router isn't being used, like at 3am... not 1pm in the afternoon! The Home Hubs are totally locked down, firmware and config updates cannot be scheduled by the user.

 

When connecting through fibre, are there only routers capable of receiving fibre connections via the DSL socket on the back? ...easier put, does the DSL connection have any restrictions in terms of speed on routers by other manufacturers? Not entirely sure what you mean by that. Do you have FTTH (fibre to the home) or FTTC (fibre to the cabinet) i.e does you hub connect via the DSL socket to the copper phone line or via the WAN port to a fibre ONT (modem). If you connect via the DSL socket, any VDSL capable third party modem/router will be suitable such as the TP-Link VR600 or VR900, various ASUS and Billion models. If you connect via a fibre modem, any router with a WAN port will suffice. There are no speed restrictions on third party devices.


 

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MorgaineD
Expert
4,081 Views
Message 5 of 6

Re: BT Home Hub - automatic restart

@iiMStevo actually makes a very good point that there are times when a Home Hub deciding to reboot constitutes quite a disaster, in a world where we depend on broadband for important daily activities. It's not only business that has critical periods, but ordinary home life as well.

I think that the ability to turn off remote TR-069 administration should be requested, either with a simple on/off checkbox like most 3rd party CPEs provide or on a timed schedule as iiMStevo suggested.

"Go buy yourself a 3rd party router" is not an acceptable response to this need, because it is not a minority interest --- it's very likely to be a majority of broadband users who every now and then have a time-critical need which must not be interrupted.

This should not be taken lightly, because loss of communication in the home could even be life-threatening.  It's not just for gaming.

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ByJings
Aspiring Contributor
3,991 Views
Message 6 of 6

Re: BT Home Hub - automatic restart

I totally agree with those comments. Most application software and browsers etc. have automatic 'check for updates' which you can set in various ways (never check, check but notify me, check and apply). BT seem to have a big brother attitude and think they 'own' the hub and can therefore do anything they like remotely. In this day and age, where cyber crime is on the increase, it is even more important to keep control physically in the house. How long till someone hacks the remote management and resets all BT hubs in the country at the same time ?

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