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baldric131
Aspiring Contributor
1,393 Views
Message 11 of 16

Re: BT Home hub and low speed

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ADSL line status
Connection Information
Line stateConnected
Connection time1 days, 06:51:54
Downstream8,128 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeFast
Noise margin (Down/Up)8.3 dB / 25.0 dB
Line attenuation (Down/Up)18.6 dB / 11.0 dB
Output power (Down/Up)12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)31 / 1
HEC Errors (Down/Up)63 / 0
Error Seconds (Local/Remote)25 / 1
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Distinguished Sage
Distinguished Sage
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Message 12 of 16

Re: BT Home hub and low speed

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just as I expected - stats look good.  what about btspeedtester results



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baldric131
Aspiring Contributor
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Message 13 of 16

Re: BT Home hub and low speed

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 Download speedachieved during the test was - 1456 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 6500 Kbps

 

Would have posted sooner but took ages to get it done and go though the whole way

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Highlighted
Distinguished Sage
Distinguished Sage
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Message 14 of 16

Re: BT Home hub and low speed

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your profile has not yet cought up with your speed change due to interleaving being changed to fast.  The problem is still the same your throughput/download is far to low for your profile and you need mod assistance to get it fixed

 

email the mods again with your account and phone number and a link back to this thread forum.moderation.team@bt.com



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baldric131
Aspiring Contributor
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Message 15 of 16

Re: BT Home hub and low speed

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tried to emails just wont go though sigh had to phone the indian call center instead and they are swaping it back to how it was oh well

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theriddlerz
Contributor
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Message 16 of 16

Re: BT Home hub and low speed

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my connection has no band with as there are 2 bb connection on there faulty mac code from btbb did that

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