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Shadowjk
Beginner
1,312 Views
Message 1 of 37

BT HomeHub 2 broadband connection drops

Hello

Recently well over the past month my broadband would just cut out (Continuous orange light on hub) and sometimes I will have to wait for it to come back on for restart the hub... Problem is that it happens randomly for no reason that I can think off but the longest it will stay connected for is about 12 hours!!

This is really frustrating and even more when I don't know the issue! Does anyone have any suggestions??

Thanks
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36 REPLIES 36
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 37

Re: BT HomeHub 2 broadband connection drops

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john46
Distinguished Sage
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Message 3 of 37

Re: BT HomeHub 2 broadband connection drops

Hi Welcome to the forums

Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html


also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1

Can you also post the full results from BT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

 

 

 

 

 

 

 

This link may also help http://bt.custhelp.com/app/answers/detail/a_id/7609/c/346,407,411

 

 


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Shadowjk
Beginner
1,269 Views
Message 4 of 37

Re: BT HomeHub 2 broadband connection drops

Line stateConnected
Connection time0 days, 0:04:11
Downstream11,145 Kbps
Upstream908 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)2.8 dB / 6.0 dB
Line attenuation (Down/Up)38.0 dB / 19.6 dB
Output power (Down/Up)0.0 dBm / 12.3 dBm
Loss of Framing (Local)22
Loss of Signal (Local)2
Loss of Power (Local)0
FEC Errors (Down/Up)154975 / 0
CRC Errors (Down/Up)61 / N/A
HEC Errors (Down/Up)N/A / 291
Error Seconds (Local)1

Results Image not loaded



1. Best Effort Test:  -provides background information.

 Download  Speed
 9.2 Mbps
  
0 Mbps21 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 9.2 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 9.83 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 0.71 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.71Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps



The Quiet test came back fine (nothing out of the ordinary) and I am currently using the master socket (Not the test one)

 

Any Suggestions?

 

Thanks



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Shadowjk
Beginner
1,263 Views
Message 5 of 37

Re: BT HomeHub 2 broadband connection drops

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:24:06
Downstream11,145 Kbps
Upstream908 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)2.6 dB / 6.0 dB
Line attenuation (Down/Up)38.0 dB / 19.6 dB
Output power (Down/Up)0.0 dBm / 12.3 dBm
Loss of Framing (Local)22
Loss of Signal (Local)2
Loss of Power (Local)0
FEC Errors (Down/Up)1220916 / 4294967261
CRC Errors (Down/Up)77 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)2563
This is the Results after about 30 mins from my last drop - the FEC Errors are massive!! I can't even pronounce those numbers! 😞 Hopefully it isn't anything bad ....
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,257 Views
Message 6 of 37

Re: BT HomeHub 2 broadband connection drops

You can ignore FEC errors, they are corrected errors, and do not affect your broadband speed, and are quite normal.

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Shadowjk
Beginner
1,249 Views
Message 7 of 37

Re: BT HomeHub 2 broadband connection drops

Thanks for the response but do you know the problem with my line?? Is it the router? or what?? This stability issue is really annoying. Hopefully you can understand my frustration

 

 

Thanks

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Shadowjk
Beginner
1,243 Views
Message 8 of 37

Re: BT HomeHub 2 broadband connection drops

Had yet another crash so I have been monitoring it and the CRC Errors are increasing - Is that any good? 

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:30:28
Downstream10,949 Kbps
Upstream904 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)2.7 dB / 6.3 dB
Line attenuation (Down/Up)38.0 dB / 19.6 dB
Output power (Down/Up)0.0 dBm / 12.1 dBm
Loss of Framing (Local)33
Loss of Signal (Local)3
Loss of Power (Local)0
FEC Errors (Down/Up)6059124 / 4294967264
CRC Errors (Down/Up)1871 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)10
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john46
Distinguished Sage
1,237 Views
Message 9 of 37

Re: BT HomeHub 2 broadband connection drops

hi your noise margin is low the normal default is 6 dB BT have been trialling lower margins of 3dB on stable lines however not all lines are stable at this level this link may help http://forumhelp.dyndns.org/speed/noisemargin.html there are hint on how force it to increase
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Shadowjk
Beginner
1,234 Views
Message 10 of 37

Re: BT HomeHub 2 broadband connection drops

First of all thanks for your help!! Smiley Happy

 

Just a couple of questions regarding the solution

 

How long will it take for the noise to increase and will it stay that way??

 

Also When it says "simply disconnect the adsl input for about 20 seconds, then plug it back in." Is that the input into the router or at the master socket??

 

Thanks again for your help!

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