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john46
Distinguished Sage
507 Views
Message 31 of 37

Re: BT HomeHub 2 broadband connection drops

hi enter the user name bthomehub@btroaadband.com and for password anything of your choice
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DS
Distinguished Guru
504 Views
Message 32 of 37

Re: BT HomeHub 2 broadband connection drops

Just to correct a typo, hope you don't mind john.

 

it needs to be @btbroadband.com

 

though it can be anything before the @

-+-No longer a forum member-+-
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john46
Distinguished Sage
496 Views
Message 33 of 37

Re: BT HomeHub 2 broadband connection drops

Thanks DS
yes it can be anything that is the username suggested in most BT publications and of course the same as is entered on the HH as standard
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Shadowjk
Beginner
460 Views
Message 34 of 37

Re: BT HomeHub 2 broadband connection drops

Okay I have done some swaps with routers between master and test sockets and both BT Home Hub and Netgear router cannot maintain a 12 hour+ connection and will drop - As an online gamer this is very frustrating... I am losing my paitience with this and I cannot help but think no one knows what is wrong and just taking a wild guess at everything and I also fear that I am running out of options for which I can do myself and will have to ring the terrible dreaded BT Customer services 😞 

 

Please any other suggestions??

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john46
Distinguished Sage
457 Views
Message 35 of 37

Re: BT HomeHub 2 broadband connection drops

Hi I suggest you contact the forum mods they should be able to get your problem resolved for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they  reply by email or phone directly to you normally  within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

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imjolly
Distinguished Sage
Distinguished Sage
449 Views
Message 36 of 37

Re: BT HomeHub 2 broadband connection drops

I think the mods are your best chance of getting your connection sorted.  are you still using the netgear?  if so try installing a program routerstats lite which will give you far more information on your conenction.  I use netgear and run router stats which helps me keep a check and see potential problems



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john46
Distinguished Sage
446 Views
Message 37 of 37

Re: BT HomeHub 2 broadband connection drops

please post back once the mods have been in touch
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