BT HomeHub 2 broadband connection drops

[john46]

hi enter the user name bthomehub@btroaadband.com and for password anything of your choice

[DS]

Just to correct a typo, hope you don't mind john.

it needs to be @btbroadband.com

though it can be anything before the @

[john46]

Thanks DS
yes it can be anything that is the username suggested in most BT publications and of course the same as is entered on the HH as standard

[Shadowjk]

Okay I have done some swaps with routers between master and test sockets and both BT Home Hub and Netgear router cannot maintain a 12 hour+ connection and will drop - As an online gamer this is very frustrating... I am losing my paitience with this and I cannot help but think no one knows what is wrong and just taking a wild guess at everything and I also fear that I am running out of options for which I can do myself and will have to ring the terrible dreaded BT Customer services 😞 

Please any other suggestions??

[john46]

Hi I suggest you contact the forum mods they should be able to get your problem resolved for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they  reply by email or phone directly to you normally  within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

[imjolly]

I think the mods are your best chance of getting your connection sorted.  are you still using the netgear?  if so try installing a program routerstats lite which will give you far more information on your conenction.  I use netgear and run router stats which helps me keep a check and see potential problems

[john46]

please post back once the mods have been in touch