Like so many others the firmware upgrade has taken my HomeHub down. Drops connection regularly on Ethernet, done all the standard stuff, reset, restart, etc. What next BT, hub swap out?, v frustrating, sigh.......
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What ever you do meantime until someone higher up gets back to you DO NOT hard reset the router again as your wiping valuable logs that could show what might be causing your issue.
They have already collected in multiple hubs with the fault and the investigation team is working the problem, once they find a solution and there will be one they will release and fix the issue until that time its a waiting game
Some of these Hubs seem to be 'brick like' so how will a firmware update get through?
Hi @Snowy Sorry your connection is dropping. Most of the cases we've looked at so far have not been Hub related but the problem is caused by network issues.
Can you try a quiet line test by dialling 17070 from your BT Landline? If using a corded phone then the test should be quiet if you're using a cordless phone then you may hear a low hum.
The faceplate is an Openreach Mk2 so has two sockets on it. I took the full faceplates off and plugged my homehub directly into the test socket with a micro filter but couldn't get it work at all, flashing red b on the hub. I've pieced it all back together and at the moment it seems stable. Wonder if there was a loose connection or dust somewhere? Anyway, I'll see how it goes, strange that the test socket didn't seem to work for me, maybe I was doing something wrong.