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john46
Distinguished Sage
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Message 11 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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you connected to the test socket correctly if the test socket and you had no connection then there would appear to be a wiring problem
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Snowy
Aspiring Contributor
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Message 12 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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Hi @JohnC2,

 

Sadly, problem still there, do I need to do something different to connect to the test socket, I couldn't get it to work at all though that but it does work most of the time using the normal RJ11 socket on the Mk2 faceplate.  Would sharing my Event Log or anything else help.  It's particularly noticeable on my PC, wired connection, which drops the wired connection and try's to pick up the wireless connection instead.  Reverts back to wired a few mins later when the wired connection starts up again.

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RobbieMac
Moderator
Moderator
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Message 13 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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Hi @Snowy

 

Thanks for posting back and confirming you've tried the steps that @JohnC2 suggested.

 

We will need your details to take a closer look at this for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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DavidM
Moderator
Moderator
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Message 14 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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Hi @Snowy,

 

I tried calling today, sorry I missed you. Have you rceived the replacement hub? Has it improved the connection? Can you post back and let me know how you're getting on?

 

Cheers

 

David

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Snowy
Aspiring Contributor
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Message 15 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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Hi @DavidM, as per texts, been away from home but back now, replacement hub seems to be working fine in the 24hrs since I've been back and had it up and running thank you.  I'll let you know if anything changes but you can close this for now.  Cheers.

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NeilO
Moderator
Moderator
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Message 16 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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@Snowy That's great I'm glad its working for you. @DavidM is not in the office at the moment but I'll pass on your message when he's back. 

DavidM
Moderator
Moderator
322 Views
Message 17 of 17

Re: BT HomeHub 5A Firmware upgrade resulting in multiple connection drops

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Thanks for getting back @Snowy.

 

I'm rally glad to hear this is all sorted. I'll close things off at my side but if you have any other problems post back and we'll be happy to help.

 

All the best

 

David

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