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imjolly
Distinguished Sage
Distinguished Sage
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Message 11 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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 From your description and as you are using test socket it sounds like you have a high resistance fault so you need to phone 151     And report a phone fault with no mention of broadband. http://www.kitz.co.uk/adsl/connectionprobs.htm



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Noel457
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Message 12 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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Thank you so much for your help. Will this mean that I will have to get an engineer round?

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Noel457
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Message 13 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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Thanks for the help. I called 151 and they did the checks but it showed there was no problems with the line so we will get an engineer round when your offices are open. Or if you could arrange an engineer to come round, that would be even better.

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imjolly
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Message 14 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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I am it a customer like you and only BT employees are the forum mods. Just phone 151 again tomorrow refer to forum do high resistance fault. CS have a habit of not phoning back



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Noel457
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Message 15 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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Sorry. I mistook your for one due to your badge next to your name. Well thank you very much for taking the time out and helping me out.

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Noel457
Aspiring Contributor
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Message 16 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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Thanks so much for your help once again. Just to update, we got an engineer round and straight away he knew something was up especially as it was a similar problem to other houses under our telephone exchange. It was quite a simple problem as when they upgraded the broadband at the exchange, the noise margin was set too high which caused the internet to drop out as it was being overworked. The crackling phone line was also because of this. Not the best explanation of what is going on but just wanted to keep you updated.
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imjolly
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Message 17 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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as long as engineer managed to solve your problem 

 

thanks for update



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Keith_Beddoe
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Message 18 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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Noise margin was probably set too low at 3dB instead of 6dB.

 

Noel457
Aspiring Contributor
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Message 19 of 19

Re: BT HomeHub3 Router disconnecting and reconnecting randomly

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Yes it was too low. That is correct. Thank you

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