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bure
Aspiring Contributor
752 Views
Message 1 of 5

BT Hotspots - Unable to connect

Hi,

 

I am unable to connect to any of the BT Hotspots. I get the sign in page and select the BT Wi Fi option and enter the details I use to access my BT Online account but I am unable to connect.

 

I get the same when I select the BT Broadband option.

 

Any ideas . p.s I am entering my details correctly

 

Thanks

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
742 Views
Message 2 of 5

Re: BT Hotspots - Unable to connect

you'need to log on using a BTID.  Do you know if you've created one already?  This should help: What is a BTID and how do I get one?



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NeilO
Moderator
Moderator
716 Views
Message 3 of 5

Re: BT Hotspots - Unable to connect

@bure when you login to MY BT can you see BT WiFi under the my extras section?

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bure
Aspiring Contributor
690 Views
Message 4 of 5

Re: BT Hotspots - Unable to connect

Hi, 

 

Your smarter broadband extras BT Virus Protect True Key

 

Your smarter mobile extras My BT app

View, download and pay bills; keep an eye on your broadband, mobile, landline and TV usage; and check the live status of BT services in your area.

Unlimited free wi-fi at more than 5 million UK hotspots BT Wi-fi App

With the BT Wi-fi app you can get online for free at more than 5 million UK hotspots and at 14 million hotspots around the world.

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bure
Aspiring Contributor
686 Views
Message 5 of 5

Re: BT Hotspots - Unable to connect

Hi I have one, I use my email address as my ID. 

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