We recently have had an upgrade to our "local" network as the email described that I received, but since then my BT hub "clicks" all the lights go out and then over a few minutes comes back on, sometimes with the broadband light flashing orange for a while before turning blue again, it does this about twice an hour and is getting really annoying. The connected counter in the hubs settings is always displaying the connected time as minutes rather than hours & days.
I have rung BT help, but they seemed to be more interested on how I connect my laptop to the hub and how many phones in the house we have rather than sorting the issue. Can anyone other some suggestions as it wasn't doing this prior to the upgrade.
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|Connection time||0 days, 3:16:41|
|Noise margin (Down/Up)||2.8 dB / 5.4 dB|
|Line attenuation (Down/Up)||41.5 dB / 23.5 dB|
|Output power (Down/Up)|
20.5 dBm / 12.4 dBm
|0 Kbps||7150 Kbps Max Achievable Speed|
|Download speedachieved during the test was - 6804 Kbps For your connection, the acceptable range of speeds is 2000-7150 Kbps. IP Profile for your line is - 7375 Kbps|
I had the email on the 8th October and the area upgrade was completed on the 12th October, I was told the broadband will be intermittent and to wait 10 days for it to settle. Every since then its been rubbish, I have to work from home sometimes and I connect via a VPN to access my company system, having to keep logging back in is a pain
are you still in the initial 10 day training period after upgrade?
NO, from the 12th October, i gave it til 28th October, then contacted BT, even today, over a month later its still going off.
My Hub is on the other side of the room to the TV, sky box.
I have a BT Openreach ADSL V1.0 faceplate, which a BT engineer fitted when I had the BT Hub 2.0 installed, which replaced my first hub (that failed completely).
The ethernet cable runs about 3m directly from the socket front to the Hub.
I have no phones plugged except the Hub phone
Ive had the line tested with no faults.