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Beginner
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Message 1 of 6

BT Hub 4 with Apple Time Capsule ethernet cable connection issues

Help!

 

I have BT Hub 4 as modem, ethernet cable connection to Apple Time Capsule, which acts as my home LAN hub - all my other connectivity is wireless. This is an upgrade from Hub 2 (which actually gave me better connectivity around the house depsite being situated on any outside wall at one of the house!). Recently and with absolutley no changes whatsoever, the T/C will not hold a connection to anything (it is still recognised and tries to connect) - ipad, mac, printer, scanner - and the Hub 4 connection is inconsistent.

I have tried rebooting everything in order from phoen line "out" (so to speak) and even a soft reset on the T/C, but nothing has resolved the issue. It's getting very disruptive... 

Any one have any ideas?

 

 

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Contributor
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Message 2 of 6

Re: BT Hub 4 with Apple Time Capsule ethernet cable connection issues

I've heard a lot of issues have been originating from the HH4. Try and get your hands on a HH5, BT usually offer free upgrades to customers who ask.

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: BT Hub 4 with Apple Time Capsule ethernet cable connection issues

It is unlikely that you will be given a free Homehub5 by just asking. At the very least you will need to re-contract or upgrade your package which usually means a new contract of 12-18 months.

 

If you haven't already tries it, try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds.

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Contributor
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Message 4 of 6

Re: BT Hub 4 with Apple Time Capsule ethernet cable connection issues

Sounds unlikely I know, but every Hub upgrade I've had, I've just asked for and they've shipped it out in a couple of days.
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Distinguished Sage
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Message 5 of 6

Re: BT Hub 4 with Apple Time Capsule ethernet cable connection issues

very lucky many posters here with faulty hubs have had so many problems in getting replacements they end up buying their own router
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Contributor
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Message 6 of 6

Re: BT Hub 4 with Apple Time Capsule ethernet cable connection issues

It sounds more like an issue with your Time Capsule rather than the Hub surely? You said all the devices (including the Hub) have an incosistent connection to the Time Capsule.

 

Can't you test which device (i.e the Hub or the TC) is the issue by simply connecting some devices to the Hub directly and see it the same symptoms appear? If they don't and the connections are stable then you know it's the Time Capsule for sure.

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