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Message 1 of 10

BT Hub 6A disgustingly slow

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jamesbrown21_0-1587924919385.pngjamesbrown21_1-1587924960476.png

so, restarted broadband over 20 days ago.. and was left with capped 2 mbps download... doesnt go up nor down no matter what... HELP pls 

jamesbrown21_0-1587925350684.png

also apparently its completely normal and its backwards with my upload

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Message 2 of 10

Re: BT Hub 6A disgustingly slow

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Any noise on you line? 17070 option 2 and best with corded phone.

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Message 3 of 10

Re: BT Hub 6A disgustingly slow

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no noise
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Message 4 of 10

Re: BT Hub 6A disgustingly slow

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Enter your phone number and post results remember delete number 

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Message 5 of 10

Re: BT Hub 6A disgustingly slow

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jamesbrown21_0-1587925896298.png

 

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Message 6 of 10

Re: BT Hub 6A disgustingly slow

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funnily enough the test date is the day it went wrong
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Message 7 of 10

Re: BT Hub 6A disgustingly slow

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your connection time is only 2days have you been having problems with connection dropping or manually resetting trying to get better speed or maybe bit of both

as you can see from checker your expected range is 18/11 mb so 2mb is low and probably due to unstable connection



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Message 8 of 10

Re: BT Hub 6A disgustingly slow

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so how long would you say it will take to climb back up
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Message 9 of 10

Re: BT Hub 6A disgustingly slow

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It could take a few weeks or in many cases a lot longer but most important connection must remain stable with no drops or resets



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Message 10 of 10

Re: BT Hub 6A disgustingly slow

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@jamesbrown21wrote:
so how long would you say it will take to climb back up

How many times have you rebooted the hub?

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