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Distinguished Sage
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Message 21 of 28

Re: BT Hub v2 steady orange

You would be best advised to call BT faults. On 151 And ask them to cancel the fault do not. Post the VOL here as it is a public forum and that is personal to you


If you used the posted log in data. Then if there was a connection it would have worked
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Contributor
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Message 22 of 28

Re: BT Hub v2 steady orange

Blimey (again).  I cannot use 151 (from plusnet).  Am trying 0800 800 151.

I'm surprised I cannot close a fault (with bt a/c number) online; although I do see I can confirm that a fault has been fixed. Blimey.

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Distinguished Sage
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Message 23 of 28

Re: BT Hub v2 steady orange

Is it you or your neighbour that is with plusnet?
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Contributor
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Message 24 of 28

Re: BT Hub v2 steady orange

Me (helper) plusnet; neighbour (BT) with hhv3 bband solid amber light.

 

Rang BT to ensure the BB fault is not closed. General faults passed me L1 who passed me to L2. solid amber means "fault between hhv3 and exchange which can be simply fixed by a reset-I think he said- and he has to talk to wholesale to do that".

 

BT will only do the above if the hhv3 is in the test socket; its not (although we have tested at the test socket) and the neighboor is out for a couple of days, so,... TBC

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Message 25 of 28

Re: BT Hub v2 steady orange

Bt - why do you occasionally provide a good service?  After 7days w/o broadband I plugged hh3 into test socket and rang BT again.  Got chap from Newcastle (Nick) who said he could do a line test without transferring me!  (were we routed to him because there's a fault reported on the broadband service?).

 

Anyway, line tested, engineer visit booked! Still cannot believe it.  hh3 broadband light is still solid orange.  And with a different router got these stats (but possibly meaningless without a connection?)

 

kelly2.jpg

 


EDIT: oh that SNR Margin looks perilously low.  So (consumer) options might be

- NTE5 master socket adsl faceplate

- remove bell wire

- request Max Capped Rate Profile (is this possible?)

We'll see what the engineer comes up with.

 

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Distinguished Sage
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Message 26 of 28

Re: BT Hub v2 steady orange

post back after the engineer visit
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Message 27 of 28

Re: BT Hub v2 steady orange

The neighbour has just rung to report that their internet is back on.

- engineer was there all morning, at which point he gave up and

- (the engineer) rang base and they found the customer had been switched off (and/or moved from one cloud to another?) cusomter didn't understand the jargon thown at him by the engineer

- a new hub and master socket was provided

 

And, for the first time ever, I've been able to run diagnostics on my neigbours line

Your DSL Connection Rate :4.22 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

 

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Distinguished Sage
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Message 28 of 28

Re: BT Hub v2 steady orange

looks good now could you post the hub stats as well for reference
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