Blimey (again). I cannot use 151 (from plusnet). Am trying 0800 800 151.
I'm surprised I cannot close a fault (with bt a/c number) online; although I do see I can confirm that a fault has been fixed. Blimey.
Me (helper) plusnet; neighbour (BT) with hhv3 bband solid amber light.
Rang BT to ensure the BB fault is not closed. General faults passed me L1 who passed me to L2. solid amber means "fault between hhv3 and exchange which can be simply fixed by a reset-I think he said- and he has to talk to wholesale to do that".
BT will only do the above if the hhv3 is in the test socket; its not (although we have tested at the test socket) and the neighboor is out for a couple of days, so,... TBC
Bt - why do you occasionally provide a good service? After 7days w/o broadband I plugged hh3 into test socket and rang BT again. Got chap from Newcastle (Nick) who said he could do a line test without transferring me! (were we routed to him because there's a fault reported on the broadband service?).
Anyway, line tested, engineer visit booked! Still cannot believe it. hh3 broadband light is still solid orange. And with a different router got these stats (but possibly meaningless without a connection?)
EDIT: oh that SNR Margin looks perilously low. So (consumer) options might be
- NTE5 master socket adsl faceplate
- remove bell wire
- request Max Capped Rate Profile (is this possible?)
We'll see what the engineer comes up with.
The neighbour has just rung to report that their internet is back on.
- engineer was there all morning, at which point he gave up and
- (the engineer) rang base and they found the customer had been switched off (and/or moved from one cloud to another?) cusomter didn't understand the jargon thown at him by the engineer
- a new hub and master socket was provided
And, for the first time ever, I've been able to run diagnostics on my neigbours line
Your DSL Connection Rate :4.22 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps