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philip_startrek
Aspiring Contributor
1,523 Views
Message 1 of 9

BT ID not linked to my BT account

Hi Everyone

 

Whenever I tried to do a Broadband Test via BT link it's keeps informing me that my "BT ID in not linked to my BT account".

Recently my BT line has been down again for 4 x days (fault external) and was finally fixed this afternoon. I requested the VOLA number and fault report but was unable to access this information, again - "BT ID in not linked to MY BT account".

I can log into MY BT account and can view billing etc, profiles etc etc. But tracking faults or speed tests I get the same message. Any ideas please, Thanks 

0 Ratings
8 REPLIES 8
NeilO
Moderator
Moderator
1,487 Views
Message 2 of 9

Re: BT ID not linked to my BT account

@philip_startrek are you using the primary BT ID to access your MyBT account?

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philip_startrek
Aspiring Contributor
1,470 Views
Message 3 of 9

Re: BT ID not linked to my BT account

Hi Neil,

 

Yes,  I'm using the primary BT ID. I only have one recognized BT ID.   Get message  " BT ID doesn't appear to be link to BT account" when you link on the LINK to link to my Account it jumps strainght into my Home page account.

 

Philip.

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JohnC2
Moderator
Moderator
1,464 Views
Message 4 of 9

Re: BT ID not linked to my BT account

Hi @philip_startrek Thanks for checking that and posting back. 

 

We will be happy to help you get this fixed if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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StuartH
Moderator
Moderator
1,427 Views
Message 5 of 9

Re: BT ID not linked to my BT account

Hi @philip_startrek

 

Thanks for taking my call this morning glad the bt.com team contacted you to gain more information to investigate.

 

As agreed I will call you again on the weekend.

 

Stuart

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StuartH
Moderator
Moderator
1,380 Views
Message 6 of 9

Re: BT ID not linked to my BT account

Hi @philip_startrek

 

Sorry this is still ongoing I haven't forgotten about you and I'm chasing this with the bt.com team.

 

Notes I can see on the case suggest they may have identified the cause of the issue just working now to get it rectified. 

 

I will be back in touch with any updates I receive.

 

Stuart

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philip_startrek
Aspiring Contributor
1,367 Views
Message 7 of 9

Re: BT ID not linked to my BT account

Ok, Thanks for keeping me posted.
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StuartH
Moderator
Moderator
1,336 Views
Message 8 of 9

Re: BT ID not linked to my BT account

Hi @philip_startrek

 

Can you retest for me when you get a chance to see if the issue has been resolved.

 

Thanks

 

Stuart

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philip_startrek
Aspiring Contributor
1,315 Views
Message 9 of 9

Re: BT ID not linked to my BT account

Hi Stuart,

 

Nothing has changed. Account's still not linked etc.

 

Philip.

0 Ratings