In mid December we placed an order with BT. We wanted Infinity but the "BT-INDIA" Customer Service told us that our line/location didn't support the Infinity Fibre options but we'll get a call when it would be available.
After a month of waiting and some problems along the line we finally got our "internet" up and running. When the engineer came to fix a little problem that got in the way, he said that our wall plug was for BT Infinity and that I should check our availability for that service.
Checked everything and it would seem it's ok. Should I try and contact India again and get lied to my face or.. try to get somehow in contact with openreach and get my Infinity package in less than a month.. hopefully..
Waiting for an answer from a mod or any idea would be acceptable.
The reason I want BT Infinity and fast is that with 3 laptops our BT-Unlimited broadband is just too slow. I'll post screenshots. What it bothers me is that all the laptops have the same download/upload as shown in the picture. And after 10PM the line keeps dropping every 2 minutes for a while..
Have you entered your phone number HERE// on the BT Wholesale site, it should tell you when/if Infinity is available.
|WBC FTTC||Up to 69||Up to 20||--||Available|
|WBC ADSL 2+||Up to 7.5||--||6.5 to 8.5||Available|
|WBC ADSL 2+ Annex M||Up to 7.5||Up to 1||6.5 to 8.5||Available|
|ADSL Max||Up to 7.5||--||6.5 to 8||Available|
|WBC Fixed Rate||1||--||--||Available|
Well according to the screen shot it is now available to you, as John says have you tried to place an order?
Thank you for your help, I still have 1 question. If I order now, will I still have the broadband service running until the engineer comes and changes my wallplug+hardware? And if I already have the wallplug that can support Infinity and the current BTHH Modem will I pay more?
I now have the BT Unlimited Broadband Service = £26 / £20/mth for 3 monthsº+ Line rental from £10.75
and what I want to order is :
Unlimited Broadband with Infinity = £26 / £20/mth for 3 monthsº+ Line rental from £10.75
The prices are the same, but will BT charge me with extra money only for the Infinity red ethernet cables? ^^
The BT HH3 and a separate modem are supplied as part of the FTTC install. Why would they charge you extra (excluding £5 delivery charge).
The engineer has to attend as he has work in the cab to do and test your connection afterwards. The current main socket may not support Infinity.