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bigbadwolf
Aspiring Contributor
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Message 1 of 42

BT Infinity - 1.93Mb

I moved to BT Infinity on the 28th December, have the email to prove it.

Broadband Speed prior to move 4.7Mb post move 4.7Mb.   Contacted BT and apparently there is a stabalisation period of 7 days.   Tested BB speed daily and got anthing from 0.9 to 5 Mb.  Phone BT again and was told to reset the super new Hub they sent me which would sort out the problem within 24 hours. As expected, no change. Phoned again and promised an engineer would look at it Monday/Tuesday this week AND they would phone me. No phone call, bb speed 1.93Mb. Just finished on the phone again today and apparently I am in yet another 10 day "stabalisation" period.

There are no words to explain how annoyed I am (well there are but I would be bannished from this forum).

Expect I will cancel the order altogether on the 17th of Januare (end of stabalisation period) as I can not see this situation improving.   Have informed my two neighbours who were interested in upgrading to Infinity to scrap the idea.

 

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41 REPLIES 41
Webby
Distinguished Sage
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Message 2 of 42

Re: BT Infinity - 1.93Mb

Can you input your number at dslchecker.bt.com and post the results please.

 

Can you also post up the connection stats from your home hub.

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bigbadwolf
Aspiring Contributor
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Message 3 of 42

Re: BT Infinity - 1.93Mb

Edited by mod as personal details posted in image.

 

Confirms Infinity up to 77.2nmeg available

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Webby
Distinguished Sage
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Message 4 of 42

Re: BT Infinity - 1.93Mb

Connection stats from the troubleshooting, then helpdesk page from the router?

I suspect you haven't yet been put onto Infinity looking at the expected speeds for ADSL.
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bigbadwolf
Aspiring Contributor
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Message 5 of 42

Re: BT Infinity - 1.93Mb

where will I find the connection statistics.   Nothing obvious trawling through the router menu?

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 6 of 42

Re: BT Infinity - 1.93Mb

If you have a Homehub 5 can you post the stats by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/


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bigbadwolf
Aspiring Contributor
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Message 7 of 42

Re: BT Infinity - 1.93Mb

Is this what you after?

 

stats.jpg

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bigbadwolf
Aspiring Contributor
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Message 8 of 42

Re: BT Infinity - 1.93Mb

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ63507430

Firmware version:

SG4B10002244

Firmware updated:

23-Dec-2016

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

4 Days, 22 Hours 0 Minutes 22 Seconds

Data rate:

558 bps / 4.98 kbps

Maximum data rate:

558 / 5746

Noise margin:

6.6 / 5.3

Line attenuation:

37.5

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

399 MB Uploaded / 443 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-SF93

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-SF93

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:29:FE:D5

Software variant:

-

Boot loader:

7.33.1

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gg30340
Distinguished Sage
Distinguished Sage
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Message 9 of 42

Re: BT Infinity - 1.93Mb

Can you show the lower part of that page.

 

EDIT: Posts crossed.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 10 of 42

Re: BT Infinity - 1.93Mb

The whole page is needed which includes the modulation type, as that will determine whether you are on ADSL or BT Infinity.

 

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