You have been transferred to Infinity as can be seen by the Modulation G993.2
How far are you from your Fibre cabinet?
That is a badly impacted connection, missing microfilter or bad wiring perhaps?
Delete your phone number from the estimate checker screen shot. this is a public forum.
EDIT: Cancel: This has been done by the moderators.
Lets do a quick installation check, as this is going to be asked I expect.
Which one of these matches your master phone socket?
or or or
Thanks moderators. Did not notice the number. If it is the BT Fibre box I think it is, about 1.5 miles away (ish).