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Webby
Distinguished Sage
436 Views
Message 21 of 42

Re: BT Infinity - 1.93Mb

Can you remove the faceplate and connect to the test socket with a filter?
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bigbadwolf
Aspiring Contributor
423 Views
Message 22 of 42

Re: BT Infinity - 1.93Mb

Will connect the filter in about 30 mins and let you know when it is done.   

 

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bigbadwolf
Aspiring Contributor
414 Views
Message 23 of 42

Re: BT Infinity - 1.93Mb

After I have connected the filter what next.   Box is 2 flights of stairs above me.

 

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Webby
Distinguished Sage
398 Views
Message 24 of 42

Re: BT Infinity - 1.93Mb

Have you removed the factplate from the master socket and connected the hub with a filter to the test socket?

If so, repost the connection stats from the hub as you did earlier.
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bigbadwolf
Aspiring Contributor
396 Views
Message 25 of 42

Re: BT Infinity - 1.93Mb

On my way to do it now.

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bigbadwolf
Aspiring Contributor
390 Views
Message 26 of 42

Re: BT Infinity - 1.93Mb

Here they are:
 
Product name:

BT Hub 6A

Serial number:

+084319+NQ63507430

Firmware version:

SG4B10002244

Firmware updated:

23-Dec-2016

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 0 Hours 2 Minutes 26 Seconds

Data rate:

551 bps / 5.75 kbps

Maximum data rate:

551 / 6554

Noise margin:

6.1 / 6

Line attenuation:

37.5

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

0 MB Uploaded / 1 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-SF93

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-SF93

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:29:FE:D5

Software variant:

-

Boot loader:

7.33.1

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bigbadwolf
Aspiring Contributor
367 Views
Message 27 of 42

Re: BT Infinity - 1.93Mb

Webby, what is your verdict?

 

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Webby
Distinguished Sage
364 Views
Message 28 of 42

Re: BT Infinity - 1.93Mb

You need an engneer visit.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
362 Views
Message 29 of 42

Re: BT Infinity - 1.93Mb

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

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bigbadwolf
Aspiring Contributor
361 Views
Message 30 of 42

Re: BT Infinity - 1.93Mb

so you think it is the box on the wall.   Hope BT are going to pay for Openreach to sort it out.   Thanks for your help.

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