I guess you have taken this as far as you can. The line is quiet. Will have to see if BT will pay for an engineer to visit and fix things otherwise I will just parcel everything up (Youview box etc) and cancel the order and go back to my old contract.
No. The ADSL box is the only internet access box to the property.
Its going to be an external line issue, so you will not be charged.
Thanks Keith and all who have advised. Will see what happens on the 17th Jan because as I see it BT are doing diddly as they wait for the "stabilization" process to finish.
Worked for 10 Years as a Head of IT for a global company and would have been shot at dawn if my team provided the crass service BT have to date.
Don't be fobbed off with the "10 day stabilisation" rubbish. Lines will stabilise in the first couple of days. It will not improve. Contact BT and insist that they send out an engineer to investigate and resolve the problem.
Asked for them to send an engineer this morning they basically refused saying if I want one I have to pay for it. That is what is driving me mad. Sad thing is if I move providers it is exactly the same lines as I have now so nothing to gain there.
Will be writing to Ofcom too, and maybe the local newspaper, they love rural broadband issues.