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Distinguished Sage
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Message 11 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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Put your number into here http://www.dslchecker.bt.com and it'll tell you exactly which exchange.

However, given that the fibre often doesn't go back to the same exchange as your telephone line, that may not be of any use.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Contributor
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Message 12 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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Thanks for info - definitely Brenchley:

 

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Moderator
Moderator
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Message 13 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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@studleymax Thanks for posting that info. There's a congestion problem in Tumbridge Wells which could be causing your broadband problems in the evening. This is due to be sorted this Friday.

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Contributor
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Message 14 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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Thanks for that. I do hope it's sorted soon, else I think I'll have no hair left!Smiley Happy

 

 

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Contributor
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Message 15 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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The children obviously see it as my fault when they can't continuously stream youtube and Spotify all night long!Smiley Happy

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Recognised Expert
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Message 16 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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Welcome to the world of Home IT Support Smiley LOL

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Contributor
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Message 17 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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Same issue here in Ramsgate

 

Also just found out the cabinet im being served by was downgraded to a max of 40 =/ it used to be more which sucks

 

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Distinguished Sage
Distinguished Sage
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Message 18 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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The cabinet hasn't been downgraded at all. Your estimate has just been revised to more reflect reality.

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Contributor
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Message 19 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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As promised here is my speed test tonight with wifi turned off for both 2.4 and 5ghz on BT home hub 5 (laptop ethernet connected only):

 

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Hopefully BT wholesale will see this now....

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Contributor
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Message 20 of 57

Re: BT Infinity 1 Broadband being throttled in evenings

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Speedtest now:

 

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Utterly ridiculous. And BT deny I have a problem!

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